Satisfaction Benchmarking

CaseBauer's customer satisfaction benchmarking can be a broad based customer satisfaction measurement of 100 or more parameters, or more narrowly defined. While many conventional satisfaction studies provide a "report card" of a company's performance, this does not go very far in helping a company select a plan of action. The basic premise of CaseBauer's customer satisfaction is to:

• convert unsatisfied customers to satisfied customers;
• outperform competitors where it counts: and
• reduce services that are costly, but not major influencers of satisfaction.

These analyses are commissioned both as broad corporate initiatives covering multiple countries and product areas and as targeted single segment projects.

CaseBauer practices in five areas:
Market Modeling, Strategy/Business Development, Benchmarking, Market Research and Business Services.